Wednesday, July 13, 2011

review: face it cosmetics

This was my second Heartsy order (my first still has not arrived, and you had better believe I have a head of steam building up for a blog post about that). Face It Cosmetics are an Etsy store located in the US. This is their shop description:

Face It Cosmetics are fabulous healthy products that will help you put your best face forward no matter what life throws at you…FACE IT. Our Cosmetics will make you feel beautiful inside and out. All of our products contain a minimum number of ingredients (mostly natural ones) but still promise amazing products that really perform. The result is a professional product that is synthetic free. Makeup collections are perfectly pigmented products for eyes, lips, and face that are gentle and pure enough to use on all skin types. Indulge in something that is good for your skin and good for the environment.

I ordered five products: four eyeshadows and an eyeliner.

They arrived in a padded envelope: no note, no business card, no invoice, no samples. Here is where I think Face It made a big mistake. As I mentioned in my Heartsy post, this discount process only really works for a business if they manage to convert buyers into returning customers (which of course is what every business should be doing). For example, I recently bought some samples from Shiro Cosmetics (not through Heartsy). Even though I had only bought a bunch of samples, Caitlin included a business card, an invoice with a personal written note, two free samples, and two little Japanese candies. The whole lot was beautifully wrapped in a little gift bag inside the envelope. Now, I don't fault anyone for not adding more than I've paid for. However, what Caitlin managed to do was to turn opening that envelope into a fun, exciting, pleasurable experience. Even before I had tried the product, I was happy. As a result of that (and also the great quality of her product), I'm already planning my next purchase, and perhaps more importantly, I've been telling others about her.

Anyway, this is not a review of Shiro (although I will do one of those eventually). My point is that, perhaps because of the increased pressure that the Heartsy orders put them under, they did not manage to impress me with the package.

I swatched these onto my hand and was immediately disappointed. From the Etsy photos and descriptions, I had thought I was buying four very different colours; I had ended up with a white and three greys.

Photos taken outside, but not in direct light; I did no manipulation of the image. Colours were applied over Australis Eyeshadow Primer. (If you'd like to see a frighteningly large version of this photo, go here. Warning: it is freaky, and my apparently smooth arm skin is actually origami.)

All four colours had a LOT of fallout, as you can see in the photo, and were quite sheer-- I had to carefully dab them on to get them to look this pigmented.

First of all, I have no idea what possessed me to buy white eyeshadow, but Billowy Clouds was crazy with the fallout and very sheer. Sparrow was the biggest disappointment, because the product picture looks like this:

I was expecting the shadow to have a similar blue-pink colourshift effect, but all I can see is silver.

Sterling looks pretty much like the Etsy photo I guess, although poorly pigmented. Toasted Walnut is probably the prettiest of the colours, and I have worn it a couple of times, but it's not the intense party colour shown in the product photo, more of a work-safe colour.

The other big disappointment was the Gold Gel Eyeliner.

This is not a colour that I would describe as 'gold'. I imagined something akin to gold leaf; this is really more of a flat light tan or beige colour, with little to no shimmer. It's also not a gel by any stretch of the imagination, definitely a cream. The first stripe in the photo is with an eyeliner brush, the second a swatch with my finger.

So, I've left my first ever negative Etsy feedback. I felt pretty uncomfortable doing this; there is such a supportive tea-and-hugs ethos to Etsy, and bad feedback is taken very seriously. But I was disappointed in the product, and it wasn't due to an accident, it was due to poor product. While Suzanne has had some success with FIC's facial products, I will not be ordering from them again.


Voe said...

The way you have applied those to your eyelid looks beautiful, I adore the colours.

I have writen a post on hemp oil and is benefits for the skin as requested. It will be up by the end of the day.

Thank you for your input and good luck with your blog.

All the best,


Jessica McLeod said...

Thanks Voe - I guess you just skimmed the post, because that isn't my photo, it's a product photo. I adore the colours too, I wish I could get that effect from the eyeshadow I bought :P I am enjoying your blog though!

Michelle said...

I may not be a makeup artist, but looking at your swatch of Sparrow and then at the product pic, there are a few different colours on that eyelid. Very misleading. ):

Jessica McLeod said...

Michelle: yeah, I don't want to accuse them of anything, but I don't see how you could make that shadow look like that :( I will definitely not be buying from an indie company again without reading reviews from people I trust!

Anne said...
This comment has been removed by the author.
Anne said...

You will not believe this, I got a convo from her today, asking me to remove the convo quote of her stating that the pictures of sparrow were correct - ie blue to pink shift. I have no problem with that, I'll just now post the review that I did that matches your experience.

She's a poor business woman with poor products and customer service.

Anne said...

In my opinion of course!